Partners

Our partners are amazing. We pretty much can't shut up about them. We're very proud of the world-class educational network we've built for our students, and we could not have done it without these companies. If you want to work with the best professionals with the highest level of technical ability, you should work with them. If you believe that companies that act for the social good should be rewarded, you should work with them. Even if absolute technical mastery isn't your top priority and you'd rather just have customer service that you can truly rely on, you should work with them.

It never ceases to amaze us (or our colleagues in the private sector) that our underfunded IT initiative, existing largely on pro bono contributions, is not just a competent network that sort of gets the job done. We're much better than that, and we don't mean to brag—the credit goes to our partners. Our in-house team brought only two things to the table: First, we knew exactly what top-of-the-line networks should look like, and second, we were shameless enough to hit up the absolute best potential providers. We weren't afraid to be turned down. And none of these fantastic companies turned us down - they've fulfilled our wish list and are significantly contributing to the ability to provide our students with the education that the 21st century demands.

So, please: Meet our partners.

Network

Transit

  1. Tinet SpA
  2. Loc. Sa Illetta
  3. SS 195 - km 2,300
  4. 09122 Cagliari
  5. Italy
  6. sales@tinet.net

Tinet is awesome, as our students would say (if we let them anywhere near the backend workings of our network). A Tier 1 ISP with a heart for schools, Tinet is practically our private airline—it takes our kids around the world and back, thousands of times a day. They're our strategic partner for long-range communications and, put simply, AS34288 would not have gotten off the ground without them.

Tinet is a premier network—rated one of the top three IPv6 backbones worldwide, and a top five world IPv4 provider. Their coverage in Europe and the U.S. is brilliant, and they provide excellent quality, delivering data over short routes. And their customer service is unrivaled.

Remember, we're a school—our funding is minimal and we spend as little of it as possible. Also, we're a difficult and demanding customer on a technical level. (Socially, we're sweet as kittens.) Yet despite being high-maintenance and, financially, among Tinet's least significant clients, the company treats us like royalty. Their sales team has gone to great lengths to get us a terrific solution—financially and technically—and their support team couldn't be better. In the three years we've been working with Tinet, they have more than lived up to their reputation of focusing on excellent customer service rather than just turning a quick profit.

Of course, since they're based in Sardinia, it may just be that they've always got a little bit of that warm vacation glow that we only have right after a long holiday ... in Sardinia.

If you're looking to make your own high-speed journeys around the globe, these guys definitely fly you first-class. Tell them we sent you, and you might even get an extra bag of peanuts.

  1. ZUGERNET
  2. Grienbachstrasse 17
  3. 6300 Zug
  4. Switzerland
  5. info@zugernet.ch

ZugerNet, which also runs the main colocation site in Zug, has long supported our mission to serve the Internet needs of the canton's schools. ZugerNet is a small company that performs like a major, market-leading corporation. It's a local small business that provides world-class service. It delivers the full range of ISP services, tailored to small and medium enterprises and with a strong emphasis on security. ZugerNet gives you sophisticated "one stop" solutions, and you don't have to be a computer engineer yourself. ZugerNet's team is pragmatic but non-bureaucratic, which means you speak directly to well-trained, helpful technicians. And because ZugerNet is local, it's particularly good at understanding the needs of businesses located in and around Zug.

We have been working with Zugernet for 10 years, and we couldn't be happier with them if they came over and read us a bedtime story every night.

  1. Init7 AG
  2. Elias Canetti-Strasse 7
  3. 8050 Zürich
  4. Switzerland
  5. info@init7.net

We love Init7. They're a major ISP — among the best-connected in Switzerland — that still maintains an open peering policy. That's in part because their boss, Fredy Künzler, has an unrivaled commitment to improving the Swiss ISP scene (so thanks, Fredy!). Init7 has a small, motivated team that's always ahead of the curve, technically and in dedication to customer service. When you go to them with a problem, question or request, they bend over backward to find the perfect solution. You don't feel like the annoying guy who's so arrogant as to demand actual service for your money — you feel like a valuable customer in a friendly, professional environment. You feel well taken care of. That's how we've felt, for six years and counting.

  1. RETN Ltd.
  2. Leninskaya Sloboda 19
  3. Moscow, 115280
  4. Russia
  5. market@retn.net

We are very grateful to work with ReTN. We peered with them for several years before choosing them as our transit provider focused on Northern and Eastern Europe. Through our years of peering, the very few incidents that originated on their network were resolved almost instantly by their knowledgeable network engineers. Back then, we were a minor peer who brought no money to ReTN, and still the company treated us like its oldest, most valued customer.

ReTN is based in Russia, but we've always communicated very smoothly in English, and the staff's deep knowledge and positive attitude impresses us every time. They run a very transparent network, so we always know what's going on and what their capacity is, and they're one of the only major networks following an open peering strategy, with a presence on nearly all relevant IXPs. This is how the Internet should work, and how ISPs should best serve their customers. Their short routes to China and Japan are a great bonus.

Anyone looking for very fast access, particularly to Russia or the CIS, should look no further. ReTN is fast, reliable and a pleasure to work with. It would sound like a joke to say we'd trust them with our children, but as an ISP serving only public schools, we pretty much really have.

  1. GAS&COM AG
  2. Postfach 360
  3. 4144 Arlesheim
  4. Switzerland
  5. info@gas-com.ch

Without Gas&Com and their great support, this entire educational technology project would not have been possible. Gas&Com provides our fiber link from Zug to Zurich, and it's true that we're very much drawn to them because they provide fantastic services at reasonable prices. And their 100 percent perfect uptime in the three years we've worked with them isn't bad, either.

But the best thing is that their fiber runs along their gas pipelines. When construction companies or government crews start digging into the ground, they sometimes cut fiber or other communications line by accident. But they tend to be super extra careful when working alongside gas lines, so we count that as an extra layer of network security. If you're looking for the fiber connection that's least likely to be accidentally severed by a rogue backhoe, look no further.

Analytics

  1. renesys
  2. 1155 Elm St.
  3. Suite 510
  4. Manchester, NH 03101
  5. United States
  6. sales@renesys.com

renesys is not messing around. They're the number one source for internet analytics—every time there's a news report about a troubled country going offline, it's a renesys analyst who explains it so that the New York Times or the BBC can understand. If renesys can tell you how the internet operates during a civil war, they can certainly tell you what's going on when your cloud server is a little wonky. Sure, with time and effort, you can find some of the data yourself, but is that any way to run a network?

renesys provides fast, concise, professional reports explaining who peers with whom, who is a provider for whom, everything except knowing when to use "who" and when to use "whom" (we had to look that up ourselves). renesys has been an indispensable tool for extending our network, as well as quickly locating problems. They take the fear and guesswork out of using a public internet infrastructure to provide mission-critical services. We'd literally be lost without them.

Infrastructure

Hosting & Housing

  1. nexellent ag
  2. Sägereistrasse 29
  3. 8152 Glattbrugg
  4. Switzerland
  5. sales@nexellent.ch

Nexellent provides data center space for us in Zurich. Their data center conforms to the highest standards, including those of the Swiss Securities and Exchange Commission. Their support team really understands integration with the ISP scene, and have been very helpful to us even at short notice. We've been with them for three years and they've maintained a perfect 100 percent uptime. There's only one place in Switzerland to colocate: Zürich. And in Zurich, there's only one place to do it: Nexellent.

Don't you wish every decision was this easy to make?

DNS

  1. Xelerance Corporation
  2. 4130 Ramsayville Rd.
  3. Ottawa, ON
  4. K1G 3N4
  5. Canada
  6. sales@xelerance.com

Xelerance is the one, best stop for Domain Name System Security Extensions. They provide DNSSEC made simple, with a full suite of services and a fast, competent support team. Any business looking for definitive domain security from a company with a sterling reputation should call Xelerance right now — unless you're reading this at 2 a.m. Then email them, or something. And get some sleep.

As the Internet Service Provider for 5,000 students and teachers using 2,500 personal computers, we are counted on to provide high-speed Internet and data services. That means we need service and support we can count on — which Xelerance delivers every day. We've been using Xelerance's Resolver and DNSX Secure Signer solutions for 18 months now — without a single outtage or problem.

We rely on government funding and free peering relationships, so we spend our money very carefully. Without question, our investment in Xelerance's leading-edge products and services has been money very well spent.

Engineering